Setting up email

Hi,

I am trying to set up my email from insightly.

I go to 'Add Email Account | Other', then add the SMTP server as requested. It connects at this stage, and sets the port number as 25, but I cannot access the field to alter this (it is greyed out).

I have copied these details from my email setting in Windows Livemail. This indicates that the Port number for the SMTP server should be 587, but Insightly will not let me change it.

When I try to connect using the Windows Livemail setting, I get 'The Username and Password you supplied was not correct'. I have checked with me email provider, and they have confirmed the details I am using are all correct (apart from the Port number).

I am not sure what to do ?

Thanks

Martin

Comments

10 comments

Date Votes

Nora D.
September 14, 2016 17:59

Hi Martin,

I apologize this is happening. This is a site performance issue, we're currently working on this and I'll make sure to follow up with updates.

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Charles Beresford
October 03, 2016 19:39

My IT techonologist gave me the SMTP address and my user password for my company email, it keeps saying that user name or password are wrong, he is telling me he needs to talk to one of you guys to ask you some questions.

Please provide the require support , I am paying for 3 subscribers of my company now, I would appreciate your immediate help

My phone is xxx-xxx-xxxx

Charles R Beresford

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Charles Beresford
October 03, 2016 19:46

Also it would be great if you could have options for sub-tasks and further "children" for the sub-tasks. Otherwise your program is very good

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Lyla T.
October 03, 2016 21:12

Hi Charles:

I'm going to open a support ticket for you so you'll be getting a separate email from Insightly.

I also see that you've added feature request for sub-tasks on our Ideas & Suggestions page. This is the best place for you to add your thoughts for feature improvements. This post What happens when you post an idea to our Community goes over what is done with these ideas after you add them.

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Kristen Sullivan
June 01, 2017 09:32

Hello,

We are having this same issue with setting up an email account via the 'Other' option. Can someone please assist?

Thank you,

Kristen

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Lyla T.
June 01, 2017 19:00

Sorry to hear this Kristen.

Can you share the error message you seeing, your email service provider and the SMTP Server you are entering?

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Rameses Orosco
June 07, 2017 18:31

I have the same case..."other" option

The username and password you supplied was not correct.

Add Account

can someone help me on this one please

Thanks

Rameses

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Dan P.
June 07, 2017 19:05

Hi Rameses,

Have you verified that you're using the correct SMTP Server Name with your IT team?

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Peter Foley
February 06, 2019 20:11

Hi I am having the same issue with password and login name not correct. I have another browser up on the outlook webapp and checked my credentials and all is good opening it there but using other it will not work. BTW another guy in mu office tried and he was able to get it to work the first time.....unfortunately he is not the guy that is going to buy the software

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Alejandro A
February 08, 2019 20:24

Hello Peter,

Can you clarify the exact issue you yourself are having when attempting to set up your email account in Insightly? If possible please provide a screenshot to show any error message you may be receiving. Have you also asked for assistance from your email administrator?

Looking forward to your reply with further details.

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