Insightly API- HTTP 400 using Contacts

Hi there,


Having successfully done my first API call on insightly using this syntax:


curl -v -H "Authorization: Basic *****BASE64 encoded API key here"

this returned as expected all the contacts in my insightly account with the last name jones.

however, doing exactly the same command yields a different result this morning, I get this:

< HTTP/1.1 400 A server exception was thrown.
< Cache-Control: no-cache
< Pragma: no-cache
< Content-Length: 48
< Content-Type: text/plain; charset=utf-8
< Expires: -1
< Date: Fri, 26 Aug 2016 12:10:48 GMT
< Set-Cookie: snaptid=sac1prdc01ut05; path=/; HttpOnly; Secure
* Connection #0 to host left intact
The given key was not present in the dictionary


This is the same output I get when using the insightly sandbox as well.


It appear to only be an issue with the API for contacts? other API Get requests seem to work through the sandbox and via CURL


any thoughts?

many thanks






  • I have the same problem which is causing serious issues with our integration piece

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  • Hi All,

    I apologize for the inconvenience. This was a site performance issue on our end. We have been informed this has been resolved. Please let me know if you continue to have trouble.

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