How the ^%$#@! do I clear up File Storage space?
I'm a free user, who has been happy (up till now) with Insightly. Even recommended it to other startups.
But then, without warning, I see that MULTIPLE emails I thought I'd sent to Leads had simple evaporated into the ether with absolutely ZERO warning or ability to get them back. Looking around, I discover (by accident) that I am at 100% of my File Storage limit. No warnings during the email schedule/send letting me know that "the scheduled email will not be sent due to no file storage"... no queue to get them back... just gone. Not good, guys.
Oh, but wait, it gets better...
So I delete multiple pages of old emails in an attempt to free up this elusive File Storage space. Literally hundreds and hundreds of messages.
Nothing. Still at 100%,
Then I read an article that says I need to ALSO Delete them from the Recycle Bin and/or Clear the Recycle Bin (not sure which; they both seem possible for some confusing reason). Which I do. Now my Recycle Bin is empty as far as I can tell.
But I'm still at 100% File Storage capacity. Nothing I do will clear up space.
Due respect guys, but what the %$#@? I've wasted at least 2 hours on this issue, have done all the logical things, and I'm STILL not able to use my CRM system to, you know, keep track of essential messages. All while you're pinging me to upgrade to a paid account.
Anyone have any ideas on how to get running again? Anyone have an email for Insightly support? ANYTHING at all? Because right now I got bupkis.