Emails not going through

I try to send on average 50 emails each day because I have been having issues as my emails are not going through.  Even with the 50 per day only maybe 30 goes through.  

I get this message " Error: This email was not sent due to problems communicating with your email provider. Error was "Socket connection has been refused by remote host.".

Is there anything I can do to fix it?  

Please help.



1 comment
  • Hello Sherine,

    Sorry to hear you're running into an issue when sending emails from Insightly. When we receive an error message from your server that they could not accept the message, we will display the error message/reason directly on that email in your Emails tab and flag it so you know. This is why you received the error message. 

    When your email fails to send on the initial attempt, Insightly makes multiple attempts to resend it. Most often, the email will eventually be sent. But sometimes, your email provider won’t send the email, in which case you’ll need to resend that email to that recipient.

    For more information on a flagged email or an issue with delivery to your recipient, I would reach out to your server to see why the email may not have gone through.

    My apologies for the confusion.

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