problem with CRM cell phone

hi good morning 

i have a problem with CRM on the cell phone  with OS Iphone 8 and iphone x.

send me an error when saving organizations, contacts, opportunities.

and also wanting to find a contact tells me that the contact is not created

can you help me please!





  • Hello,

    I'm sorry to hear you're having issues with the Insightly Mobile App.

    First, please make sure you are using the most current version of Insightly.

    Next, can you tell me what version of the Apple iOS or Android OS you are using?

    You can find that in Settings > General > About > Version.

    1) The make and model of your device.
    2) The Android version. To find the version of your Android OS, go to Settings > About Phone/About Tablet > Android Version.

    In addition, could you please try uninstalling/ reinstalling the Insightly Mobile App to see if that resolves the issue for you?

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  • Hi Ev M.

    The Version OS apple is 11.2.5

    Te version of CRM is 3.21.1 (3210101).

    With android I have no problem.

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  • Hey Soporte,

    Understood. Can you provide us with the steps you are taking when the error comes in as well as a screen shot? Also, did you uninstall and re-install the software?

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