Answered

G suite login on Android Mobile Not Working

My G Suite login on my android mobile phone is not working. I've only been using insightly on my laptop for a few months, and have not been able to use the mobile app since i signed up. I recently uninstalled and reinstalled the app to no avail. 

I have not seen a recent post about this issue, (mid 2017) and the problem is still occurring for me, I was wondering if anybody has found a solution, or if there's an update I'm missing. Is there a way to create an email and password for gsuite users so we can login manually? 

I love the desktop app and would like to use the mobile as well. 

 

Thanks 

0

Comments

5 comments
  • Hello,

    I'm sorry to hear you're having issues signing in via GSuite on the Insightly Mobile App.

    Are you receiving an error when attempting to login by chance? If so, could you provide me with the error?

    In addition, could you please make sure you're using the most update-to-date version of the Insightly Mobile App.

    0
    Comment actions Permalink
  • Yes,

     

    The error code is 

    403 

    Error: disallowed_useragent

    I just removed and reinstalled the app, and still having issues. 

    Thank you

    0
    Comment actions Permalink
  • Hi Lyfe,

    Thank you for providing me with that additional information.

    One last thing, could you please take a screenshot of the error and forward that to me?

    I'll be escalating this issue up to my Senior Technician for them to further review.

    Once I get an update I'll be posting it here.

    0
    Comment actions Permalink
  • Dear Everett,

    I have experienced exactly the same problem as your other customer (). I have downloaded insightly mobile app version 3.22.0 (15) and  tried to sign in with my connected G suite account on my mobile phone (Huawei P10 Lite).

    I got the message:

    403. That's an error.

    I have even reinstalled my complete google account on my mobile phone, but still get this message. 

    Can you please provide us with a solution?

    With best regards,

    Ralph

     

    0
    Comment actions Permalink
  • Hello Ralph,

    Taking a look at your Insightly Account I'll proceed to create a ticket for us. I'll be needing a bit more information to better help troubleshoot this issue. 

    Keep an eye out for an email from me today!  

    0
    Comment actions Permalink

Post is closed for comments.