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Expired card popup after new info has been entered

I have updated the card information and cannot get past the fix billing popup. I am also trying to change my account to 3 users.  Every time I make the change it seems to take and then reverts back to 5 users.  I don't want to be renewed for 5 users, only 3.  All the similar posts say someone will contact them so I am hoping that will happen soon.

The paid account is under kim@ultrex.net but I am handling the billing.

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  • Hello Brent,

    Thanks for your post!

    I'll proceed to create a support ticket for you to help with these issues. Please keep an eye out for my email today.

    Thanks for your patience! 

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