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File uploading failures

Multiple users in our organization are experiencing issues with uploading files to their projects. At times, files don't appear to be uploaded in the files section until the entire page is refreshed.  Other times, files fail to upload at all and they have to repeat the uploading process.

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  • Hello Chelsea,

    Are you able to provide a screenshot of the issue uploading a file fails? In regards to uploading files and needing to refresh the page, our servers our asynchronous. So we refresh your page and edits as separate processes that occur almost simultaneously, however, sometimes the page reloads before we can add the uploaded file. In these cases, refreshing your page manually usually does the trick.

    Thanks for your patience and understanding!

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