Outlook Sidebar not Authorizing Outlook

I was able to download and install the insightly add in for outlook 365- but when I try to authorize I keep getting this message. Any advice? My ultimate goal is to get it onto Outlook 2016.

Thanks!

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3 comments

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Stephen Barry
April 05, 2018 19:26

I am also having the same problem. Please advise, and if possible send me an email?

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Alejandro A
April 05, 2018 20:46

Hello Everyone,

I apologize that you are experiencing this issue!

Please know that our development team is aware of this and is looking into a resolution. As soon as I have an update for you I'll be sure to let you know.

I appreciate your patience in the meantime.

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Bart L.
August 14, 2018 23:19

Hi David and Stephen,

This topic has just been brought to my attention, my apologies on behalf of Insightly for the late reply.

I see that you are trying to use the Insightly add-in with a personal outlook account. Please be advised that the add-in only supports Office365 for business accounts, not personal live.com email accounts.

Thank you

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