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  •  Hello Nohl,

    I apologize that you are experiencing this issue!

    I wouldn't say anything is broken. I say this because sometimes when using this option Insightly will scan your Google address book and if a contact exceeds the file size of 125Mb or the contact list is greater than 25,000 you'll experience the "spinning circle." 

    Because of this as a workaround, we suggest you manually export your Google contacts, then manually import them into Insightly. It's very easy and this way you have the most control over your data.

    To export your Google Contacts, select all your contacts (or a sub-group), then select the Export option from the MORE menu dropdown. Confirm the contact population and the file format type (Google CSV).

    Using that same file, you can import those records into Insightly. We have a number of helpful articles and a video about the import process. Our article Importing data into Insightly covers the basics.

    These sections for Import and Export have even more articles you can explore.

    I hope that helps.

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