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My Emails going to customer's Spam folder

Today at 15:17

Thought I would post this in a new thread. As I am having the same (emails going to client's spam folder) issue. However our domain changed from b@portablesolarllc.com to bavna@Sol-Ark.com can you see anything in my e-mail address that might be sending stuff to spam? My webmaster could not. 

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  • Hello Bhawna,

    When sending e-mails from any other provider, the actions are limited on the sender's side to guarantee outbound messages will be delivered. There are factors other than just having the correct email address, such as email server response time, spam filters, queue times, etc. that can affect delivery.

    Emails sent from Insightly will be sent from the email address you use to log into Insightly, but with an Insightly signing domain (“From youremail@yourdomain.com via insightlycrm.com”). Please note: this may increase the chances of your messages going to a recipient’s spam folder as this is a bit of a mask of your name.

    On the recipient's side, the best thing to do is to add our domain names (insightly.com and insight.ly) to your approved sender's list (whitelist). This process varies with individual email programs. If you use Gmail, this article might help.

    Hope that helps! 

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