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Delay in loading info

Hi, is anyone experiencing a delay in loading info? I have just imported a list of new contacts into my new Insightly (Plus) account, and all of the contacts have appeared in my CRM.

However, when I try to access into each of my contact detail, there is a "loading..." sign there and it has been ever since the past hour or so. 

Am I experiencing a technical error or is the Plus account just slow compared to the Professional account?

Please advise!

 

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5 comments
  • Hello Julia,

    It sounds like your issue could be related to your web browser.

    To check if it’s the browser, can you try accessing the page with a different browser than the one you have been using? We recommend Firefox or Chrome and make sure that you've updated your browsers to the latest available version.

    If it works in another browser, I suggest logging out of all accounts, clearing the original browser’s cache, then signing back in to see if that resolves the problem. Here are the instructions on how to clear your cache; we've included instructions for all popular browsers, so regardless of which browser you use, we've got you covered:

    Chrome
    Firefox
    Microsoft Edge
    Safari

    I hope that helps.

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  • My entire organisation is having the same issue. Searching will cause circular loading symbols to appear, but content never actually loads.

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  • Hello Kyle,

    Where you able to try the above steps I provided? 

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  • Hi Alejandro, tested on Safari, Firefox, etc. Our org uses Chrome and needs to as we have Chrome apps, the search function hangs every now and then as does the 'add a new contact'. Refreshing and/or closing tab sometimes resolves the issue, othertimes people can't use the CRM as they intended.

    It isn't a persistent issue, but as admin - i'll get 10 people emailing me at once when it does happen.

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  • Hello Kyle,

    Thanks for giving that a try for me!

    Since everyone is emailing about these issues at once it sounds like it could be related to a network issue. I suggest checking in with your IT Department and seeing if there are any network issues occurring when encountering the issues in Insightly. Another good trick is to switch to a different why WiFi and check to see if connecting to a new network resolves the issue. 

    Hope that helps! 

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