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Email statistics aren't working

 I have sent out emails using a template, and whilst they show me which ones were sent and which were delivered, they do not show how many were opened, or how many links were clicked. I sent them out yesterday, over 24 hours ago now.

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  • Hello Tom,

    I apologize for that!

    Can you provide me with a screenshot of an example email that was sent and clicked on but the statistics aren't updating? Please make sure to blur out any sensitive data. This will allow me to further investigate this issue for you. 

     

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  • Hello Tom,

    Thanks for providing that helpful information! 

    Keep an eye out for an email from as I'll create a ticket to help communicate some helpful information regarding this topic. 

    Thanks for your patience! 

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