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Insightly Assistant not responding on Slack

I can't seem to find the response anywhere, but I've integrated Insightly on Slack and aside from saying "Hey! Insightly Assistant reporting for duty!", it doesn't respond to any prompts.

I've tried the different commands and I get nothing. I've tried removing it. I tried messaging the app directly instead of the channel and nothing...

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Comments

11 comments
  • Hi Sabrina, 

    Can you give me an example of a command you are giving the Slackbot? Also, please make sure when giving a command you do not give multiple commands in quick succession as this can overload the system. 

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  • I have the same issue. 

    @insightly find John Smith

    insightly find John Smith

    Insightly find contact John Smith 

    etc, etc.

    No response at all from the bot

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  • Hello Gemma,

    I'm sorry to hear you are having trouble with that.

    Please know that our development team is aware of this issue, and they are looking into a resolution. As soon as we have an update for you, I'll be sure to let you know.

    I appreciate your patience in the meantime.

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  • Hi Alex,

    I try any of the commands that is recommended in the videos tutorial. There is no response at all. I have since removed it.

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  • Hello Assistant PM,

    As soon as I have an update on this I'll be sure to communicate it here. This way you can move forward with using the Slack integration. 

    Thanks for your patience!

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  • same here.

     

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  • Any update on this Alejandro A?

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  • Hello Gemma & Everyone,

    Yes, sorry for the delay in response!

    Please know we have let the Engineering team know there is still an issue and they are looking into a resolution. As soon as I have an update for you I'll be sure to let you know. I thank you and everyone for your patience on this matter. 

    Happy Holidays!

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  • Any updates? I have the same problem. I assume this worked at some point, but it was reported as broken back in May. Can we get a status update such as if the issue has been identified and when we can expect a fix?

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  • Hello Chris,

    I'm sorry to hear the Insightly Assistant for Slack is not responding for you. It may help to uninstall and reinstall the Assistant to ensure you have a good connection to your Slack workspace.

    To uninstall:

    1. Go to System Settings Integration List > Slack
    2. Click Configure for your channel
    3. A new window/tab will open > Remove app
    4. Back in Insightly > Integrations > Slack > select to Remove channel (repeat steps if you have additional channels) 

    To reinstall:

    1. Click Add to Slack
    2. Select your channel and complete steps to install (You should see a message that Slack has been installed)
    3. Go to Slack > your channel
    4. You should see "Hey! Insightly Assistant reporting for duty!"
    5. Enter the command "login [your api key]" (You can get your API key in User Settings of Insightly)
    6. You should see "Well done! Now you're logged in..."
    7. Enter a command like "Find contact Aaron"

    Hope this helps!

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  • AA

    This did in fact work but #6 does not happen and add 6b. Add/invite insightly bot to the channel. Then "insightly help" will work. I cannot however get anything else to work. Just keeps repeating "Hmm, doesn't seem like we've met eric. Please DM me and type: Login [ApiKey]. You can find your API key near the bottom of your Insightly User Settings page."

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