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I am an admin, can users see and use my email templates?

Users are having issues using my email templates. Is there anything I

can do to give them access?

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  • Hi Edda,

    Thanks for contacting us.

    I've just checked and all of the users on your account have access to templates made by other users on your account.

    It sounds like your issue could be related to your web browser.

    To check if it’s the browser, can you try accessing the page with a different browser than the one you have been using? We recommend Firefox or Chrome, and making sure that you've updated your browsers to the latest available version.

    If it works in another browser, I suggest logging out of all accounts, clearing the original browser’s cache, then signing back in to see if that resolves the problem. Here are the instructions for how to clear your cache; we've included instructions for all popular browsers, so regardless of which browser you use, we've got you covered:

    Chrome

    Firefox
    Microsoft Edge

    If the issue persists, you can also try disabling any browser extensions or add-ons, as these may interfere with the way some Web pages display. You can then enable the extensions one by one to see which is causing the problem.

    You can also try opening Insightly in a private window in your browser:

    Instructions for Chrome

    Instructions for Firefox
    Instructions for Edge

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