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Insightly Chrome Sidebar for Gmail not rendering or working

Hi, I am new to Insightly and was setting up my account. I installed the sidebar from the Chrome Store but I see that buttons are not rendering correctly. 

Secondly, when I hover over a contact in Gmail, nothing happens in the side-bar. 

I have uninstalled it and reinstalled it again and I still have the same problem. 

Secondly, when I hover over a contact, Insightly does not add the details to the contact record. 

What can I do to fix this?

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3 comments
  • Hello Sanjay,

    I apologize for having that experience using the Insightly Sidebar for Gmail.

    To help explain this issue due to Google's recent UI change, the Insightly Google sidebar now has limited capabilities. This is affecting other users and other CRM's as well.

    Insightly is working on an alternate sidebar that will work with Google's new UI change.

     

    Is there anything specific you wanted to use the sidebar for? 

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  • Hi Alejandro, 

     

    Thanks for the response. Yes, I am looking to use it for capturing contacts and leads from emails in Gmail. This is my primary need at the moment. 

     

     

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  • Hello Sanjay,

    Because of Google's recent UI change, as a temporary workaround, you can use your Insightly mailbox address to save emails.

    Hope that helps! 

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