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Constantly logged out

Hi,

I'm a new user and trying to follow the setup steps in my account, but every time i click on a link in the setup instructions I get logged out, so I really can't do anything to begin using Insightly. It's incredibly frustrating!

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  •  Hello Cassie,

    I'm sorry you're having trouble with that. It sounds like your issue could be related to your web browser.

    To check if it’s the browser, can you try accessing the page with a different browser than the one you have been using? We recommend Firefox or Chrome and make sure that you've updated your browsers to the latest available version.

    If it works in another browser, I suggest logging out of all accounts, clearing the original browser’s cache, then signing back in to see if that resolves the problem. Here are the instructions for how to clear your cache; we've included instructions for all popular browsers, so regardless of which browser you use, we've got you covered:

    Chrome

    Firefox

    Microsoft Edge

    Safari

    I hope that helps. If not, let me know which operating system and browsers you've tried and I'll continue to investigate. Any additional details about the steps you're taking will also help me troubleshoot for you.

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  • Hi,

    since a few weeks I experience similar frustration. I use Chrome, windows 10 and all is updated.

    I can log in just fine, I have admin rights, but while I'm working I get logged out now.

    I already reset password also, that didn't help.

    Any help? 

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