Multiple contacts with same email address
Is there any way to restrict users from creating new contacts with a different name but the same email address?
Also, why do these records not show up in the SmartMerge?
I noticed that Insightly checks for duplicates starting with First Name. This seems problematic given nicknames. We are having a lot of issues with duplicates being created because of differing first names and SmartMerge not picking them up.