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Stephen
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Can't Sign In to Insightly from My Google Account

 For Many years, I have been signing into my Google Business Apps Account and have selected Insightly from the drop down list and have been signed into Insightly Immediately.

Today when I went to sign in to Insightly from Google, I get the Insightly error message: "Sorry, there was a problem logging in. If the problem persists, please try again later."

This is catastrophic. I just spent time with Google Support and we went through quite a long check list and everything appears to be proper from the Google Settings.

Pleas help!

 

Thanks S.S.

 

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10 comments
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    Scott

    Everyone at our firm is having the same issue.  People who got logged in this morning are fine, anyone who logs out can't log in again.

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    Dennis B.
    (Edited )

    Hi Stephen and Scott,

    Thanks for letting us know!

    Our Engineering team is working to get this issue resolved and hope to get it back up and running as soon as possible. In the meantime, if you have team members that are currently logged in, please make sure they DO NOT log out of Insightly at this time.

    Sorry for the inconvenience while we get this sorted out.

    You can follow the status here.

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    Stephen

    FYI:

    Instead of signing in on my computer via the Google Control Panel as I usually do, I thought I would try to sign in from the Insightly Web Site. Unfortunately, I get the same error message as I do when I try to sign in via Google .

    Hope this can be fixed soon; it is critical to my business that I be able to access...

    Thanks for your help.

     

     

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    Dennis B.

    UPDATE: We have a fix in place and are continuing the monitor it. Please clear your browser's cache and cookies then retry logging in. Let us know if it works for you.

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    Stephen

    Thanks, Dennis B,

    Unfortunately, it didn't work from my end. I cleared the cache on Chrome.

     

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    Dennis B.

    It may be an issue if you're trying to log in using this URL - crm.na1.insightly.com

    Instead, could you try login in using this URL - login.insightly.com

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    Stephen

    Dennis! Thank YOU; Thank YOU. You have saved my day! Best, SS

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    Dennis B.

    I'm glad we're able to fix the issue for you Stephen! Sorry again for the inconvenience.

    Scott - let me know if login in using URL - login.insightly.com works for you and your team!

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    Clara Garcia

    Hi there, 

    I am having the same problem. Could someone please have a look into that? 

    Thanks 

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    Alejandro A

    Hey Clara Garcia,

    Please let me know what specific issue you are experiencing and I can help troubleshoot for you. 

    Thanks for your time and patience. 

     

     

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