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Unable to edit Page Layouts in System Settings >Objects> Contact

I am seemingly unable to edit the fields in Contact Layout. The tutorials and help videos say that you can simply drag and drop new fields in, but this does not work for me. Neither am I able to hide or delete existing fields that I do not want in my layout. This is true for both the Highlights Bar and the Details section. Also, I am unable to make any changes at all and save them - clicking the save button does nothing, and neither does pressing the "Trash" symbol to delete anything. Does anybody have any advice or suggestions? Am I perhaps missing a setting that needs to be edited? I am using the Plus level of subscription.

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3 comments
  • Hello Gavin,

    I'm sorry you're having trouble with that. It sounds like your issue could be related to your web browser.

    To check if it’s the browser, can you try accessing the page with a different browser than the one you have been using? We recommend Firefox or Chrome and make sure that you've updated your browsers to the latest available version.

    If it works in another browser, I suggest logging out of all accounts, clearing the original browser’s cache, then signing back in to see if that resolves the problem. Here are the instructions for how to clear your cache; we've included instructions for all popular browsers, so regardless of which browser you use, we've got you covered:

    Chrome

    Firefox

    Microsoft Edge

    I hope that helps. If not, let me know which operating system and browsers you've tried and I'll continue to investigate. Any additional details about the steps you're taking will also help us troubleshoot for you.

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  •  I am having this same issue today as well. Tried 2 browsers, Chrome and Safari. I can drag them but when I click save the circle just spins forever, and I cannot delete any. 

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  • Hello Asea,

    Can you provide a screenshot and show the circle that keeps spinning for you? Also please tell me what fields you drag into your page layout. 

    Thanks for your help!

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