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Gmail emails not allowing me to save link

I used to be able to click on the Insightly icon from my Gmail account and save any emails into specific projects or opportunities. Now when I click on the icon, it says Add Link to Email, and doesn't give me the option to select a particular opportunity to link it to??? 

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  • Same thing is happening to me. The orange button turns grey and doesn't save the emails to Insightly, nor allows e to select a particular opportunity or organization.

    Using the add-on to the new gmail, it only saves the first email of a chain, no option or way to select the following/latest. 

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  • Hello,

    Can you both provide screenshots of how the Insightly Sidebar is greyed out and also include any error message received?

    Thanks for your patience and help!

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