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Workflows can't trigger external emails?

Hi, Is it possible to have a workflow trigger an email to an external contact? 

It only shows that I can trigger an email to internal users. How can I trigger an email to go external?

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  • Hello Jennifer,

    That's correct Insightly's workflow feature does not allow for emailing external Contacts. You are only able to email Record Owners, Record Creators, & internal Users. 

    I apologize for any inconvenience this may have caused. 

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