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Missing Insightly button

The button on gmail for me to send an email and save it to insightly at the same time has disappeared for me and many of my team and it is really causing problems! I have removed and re-installed the add-on. Please help!

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  • Hello Natasha,

    Can you try the same steps I provided Manil. The steps are below please let me know if they help. 

    Try uninstalling the Insightly Add-On and re-installing to see if that does the trick. 

    To uninstall the Insightly Add-On please follow these steps:

    • Go to your Gmail Settings (gear icon)
    • Select "Get Add-ons"
    • Click the 3 dot icon on the Gmail Add-on you want to remove
    • Remove  

    To Install the Insightly Add-On follow these steps:

    • Click your Gmail settings/gear icon and select Get Add-ons.
    • In the G Suite Marketplace, search for and select Insightly.
    • Click Install.
    • Grant the necessary permissions.

    The Insightly Add-on for Gmail will now appear in your add-ons sidebar. You may now sign in. Hope that helps!

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  • Thank you for your response, Alejandro. As outlined in my question, I have already done this several times but the "send and save to insightly" button stil is not there when I want to reply to an email or compose a new email. I have tried again, and closed the browser and opened a new one in case it needed to refresh but it's till not there. This is causing many people in my company problems. 

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  • Hello Natasha,

    Thanks for the clarification and for giving it another try!

    Lastly what I need is a screenshot of where the Insightly button doesn't show. This will help me with further escalating the issue. 

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  • Hi Alejandro, I'm having the same issue. 

    For me, the button is missing with the "reply" option in my Gmail.

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  • Hello Andrea,

    It seems you are relating to the Insightly Sidebar for Gmail. Keep in mind as a company, we're focusing all development efforts on our Insightly Gmail Add-on since it uses the current version of Gmail's API. Eventually, the previous API version will be discontinued. And as a result, the Insightly Sidebar will be removed on 12/31/2018.

    Because we are discontinuing the Sidebar at the end of the year, we will no longer review any issues with the Sidebar. However, don't worry, you still have options for saving your emails to Insightly. We recommend installing the new Insightly Add-on for Gmail.

    You can find an overview of the Add-on here: The Insightly Add-on for Gmail

    There is always the option to use your Insightly mailbox address to save emails too. 

    I hope that gives you some options.

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  • Hi Alejandro A - I've seen this message on several different Insightly updates - but the link to the Insightly Add-On for Gmail in each case points to an article about the Sidebar.

    Are there any updated articles that spells out the exact functionality of the Add-on? 

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  • Hello Andrea,

    Rest assure that those are the correct articles for the Insightly Add-On which now took the name the Insightly Sidebar. I know how this can get confusing however it does relate to the correct Add-On that you can use in your Gmail account. 

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