Importing isn't working

I keep getting this error: The file you're trying to import exceeds your accounts file import limit.. there are only 19 records and I have space in my plan for it. 


I have 1.2k records and space for 2.6k



  • Hello Jo,

    May I suggest attempting to recreate the file you are attempting to import. At times a file can carry over blank columns/rows that will make the file larger than intended. 

  • Thanks, I did that and it's working. 

  • Glad to hear it Jo, thanks for letting us know!

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