an error occurred" message

after posting several emails from Gmail to Insightly, I occasionally get "an error occurred" message




  • Hi Wendy:

    Can you share the steps you were taking when the error message popped up on you?


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  • Hi Lyla, 
    I send an email in my gmail box and after sending it I use te button in the upper right (orange Insightly button) to save the mail to Insightly. Most of the time I get the error. Sometimes it works but most of the time it wil not.... 
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  • Hello Wendy,

    Sorry for having to experience that issue!

    As a company, we're focusing all development efforts on our Insightly Gmail Add-on since it uses the current version of Gmail's API. Eventually, the previous API version will be discontinued. And as a result, the Insightly Sidebar will no longer be supported.

    Because we are discontinuing the Sidebar, we will no longer review any issues with the Sidebar. However, don't worry, you still have options for saving your emails to Insightly. We recommend installing the new Insightly Add-on for Gmail.

    For steps, including uninstalling the Sidebar, please see the below:

    1. Remove the Insightly Sidebar by opening a Chrome window > click the three-dot icon >More Tools > Extensions
    2. Locate Insightly and click Remove
    3. Open the Gmail account that matches your Insightly login
    4. Locate the gear icon > Get add-ons
    5. Search for Insightly
    6. Select to install.
    7. Refresh your page in Gmail > click to open an email. You should see the Insightly Add-on appear on the right-hand navigation bar for add-ons
    8. Allow Insightly permissions to view contacts, emails, etc
    9. Log into the Insightly add-on

    You can find an overview of the Add-on here: The Insightly Add-on for Gmail. There is always the option to use your Insightly mailbox address to save emails too. 

    I hope that gives you some options. 

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