Duplicating contacts while sending out e-mails

Hi all, 

I usually send out emails to contacts through Outlook and I always BCC the Insightly code so that all my emails can be recorded in Insightly. Sometimes though, it happens that the emails are not recorded properly. In fact, Insightly automatically creates a new contact even though there is already one. The email addresses are spelled correctly, so I am not sure why it happens.

Could you please advise? 

Thank you, Ottavia 






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