Can't log in

Hi,

I currently have an insightly account with the e-mail address "mark.coronato@chilterncapital.co.uk" and I can't remember the password. When I click "forgotten password", I get the error "User not found". However when I try to register as a new user, I get the response that I already have an account.

Can you please help me resolve?

Thanks,

Mark

Comments

7 comments

Date Votes

Alejandro A
February 27, 2019 21:48

Hello Mark,

Sorry for having to experience this!

I see that you were invited to sign up for the Insightly Account "Chiltern Capital LLP". I just sent you an email to complete the invitation process. Please take a look at your mark.coronato@chilterncapital.co.uk inbox or spam folder.

Let me know if you did not receive this email.

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Mark Coronato
June 10, 2019 12:42

Hi Alejandro,

Picking this up again as I never managed to get it resolved (I was unaware that you responded as I never got an alert). I received an e-mail from Insightly (it seems that it went to my spam folder) but the link has now expired - could you please re-send one?

Thanks,

Mark

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Alejandro A
June 10, 2019 18:09

Hello Mark,

Happy to help.

I've gone ahead and sent you a new invitation to complete the process. Hope that helps.

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Mark Coronato
June 11, 2019 08:50

Hi Alejandro,

Thank you for the link. Unfortunately it doesn't seem to be working (on either of my machines, or my phone). It just times out.

Is it possible to completely delete my account and then I can set up a new one? Appreciate that this is not a problem of you're making so please don't take this as an assault on you, however it just seems madness that the platform is so difficult to navigate as a user. I've never had so much difficulty getting in to my own account!

Mark

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Alejandro A
June 12, 2019 17:45
Hello Mark,

Thanks for your feedback it's always good to hear honest feedback from our users on their experience with Insightly. And, to answer your question yes you are able to cancel/delete your Insightly Account and start again if you wish.

Here are the steps:
1. Go to Billing & Account > Cancel Account.
2. Click Request Account Cancellation.
3. Or you might see the option "Please cancel and delete my account"
Hope that helps.
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Mark Coronato
June 13, 2019 08:09

Alejandro,

Can you do that for me? Given that the problem is that I can't log in to my account, I can't go through the process outlined above.

Thanks,

Mark

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Alejandro A
June 13, 2019 17:21

Hello Mark,

I'm sorry to say I'm unable to delete this Insightly Account since the Account Owner and only Admin is Alex Sheffield. I did send you a new invitation to your email address that I hope you receive and can help complete sign up process.

If that doesn't work you can choose to let me know to have you remove as a user from the account if you like.

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