How does a paying customer get Support?
There does not seem to be a simply direct way to get my question in front of an actual Insightly support person. Am I missing something? I click help within my CRM (paid subscrition, and it takes me to a 'support' portal, where I have to use a 2nd authentication to interact with other people who need support. Where are the actual Insightly employees?
Why can't a paying customer put his question in a support queue?
I put my simple API question in the community. Fine. There are less than 400 posts in the API section. 2 days later noone has read the post....
Is this the business model? Put all your paying customers with questions in a room together and hope they teach each other?
All I want to know is the name of the key which accepts my API token when adding authentication through a URL. It's nowhere in the documentation so please DON'T give me a link to the docs unless you can show me where in the docs this is. Very frustrated.
How about an actual phone number where a paying customer can call?