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Organization Import Stuck in Pending

A csv file I started importing has not gone through ~an hour later. There may have been some symbols that can't go through. I would like to trouble shoot but this message keeps appearing:

You have a pending import already in the queue. Please wait until that import has completed before importing another file.

Can you help clear this up so I may try again? Similar posts exist but the responses seem that help only comes from insightly's end. 

Thank you!

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  • Hello Juliana,

    Sorry to hear you are experiencing these issues. I see my colleague is helping you on this in a ticket that you submitted. The ticket # is 206519. If you have further questions on this issue feel free to respond in the ticket,

    Enjoy your day and weekend. 

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