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Webhooks stopped working today, anybody else have that problem?

A webhook that runs a specific task isn't doing its job. I noticed yesterday it was very delayed at times.

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  • This is also happening to me. Webhooks has been unstable, to say the least. I set a Webhook to trigger on every edit. It is supposed to send a post to an API that I wrote. Several hours ago, I received a notification that the Webhook failed. I cannot clear that notification, see what the error was, or receive any further Webhooks requests to my API. I have tested the API via Postman and it is working as expected.

     

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  • Hi Mark and Ele,

    Thank you for bringing this to our attention. Our team is currently working through what may be causing these inconsistencies. We have noticed that bulk editing appears to be the inconsistent one while singular editing of a record is causing consistent webhook fires. 

    We will keep this thread updated as we work through this. 

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  • Alex,

    I kept trying to trigger the request on an individual record, but the Webhook never triggered. I received a failure notification on September 3, 2019, but I cannot clear the notification and have not received any further notificaitons. Is there a way to view a log or look at the notification details?

    Regards,

    Erich L.

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  • Hi Erich,

    Try to remove the Workflow Automation entirely and generate a new endpoint before testing again. This has worked for other users that received a similar notification.

     

     

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  • Alex,

    That worked, with a side-effect that I had not noticed previously. When my request fails, maybe three times in a row, the Active flag is automatically set to Inactive. To get it to work again, I just set the Active flag to Active.

    Thanks,

    Erich

     

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  • Hi Erich,

    Happy to help and thank you again for using Insightly!

     

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  • Hi,

     

    This is very unfortunate that I have created a webhook with endpoints. But after some days or may be after an hour webhooks are getting inactive. 

    Please guide me why this is happening so? Is there any problem in Azure functions I wrote

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