READ THIS FIRST! Your Product Feedback Guidelines

Welcome to Ideas & Suggestions!

Here are a few guidelines on how to write a great feedback post. That way our Product team can effectively use and apply your ideas.

Follow the Guidelines

Don’t be a jerk! It’s a pretty simple rule. Feedback and constructive criticism are always welcome.

Disparaging, harassing, mean, or snarky remarks about Insightly, its employees, vendors, partners, or other community members will not be tolerated. 

We are all friends and professionals, so let’s keep it polite. We don’t like having to remove comments, but we reserve the right to do so in order to maintain a positive community experience for everyone.

Insightly Community Guidelines

Try searching first

There's a good chance someone has already made a suggestion similar to yours. Keeping conversations in existing threads makes them easier for others to find, prevents duplicate suggestions, and helps keep the Community organized.

Vote for Ideas & Suggestions you like

We highly encourage you to vote on posts that you like or agree with. Vote by clicking on the heart icon of the original post. Requests with the most votes would likely be considered first.

Rest assured we will read your post

We read every piece of feedback that comes through this forum.

Yes, all of it!

We take feedback seriously as it has driven many of the changes and improvements to our products over the years. We believe it's a vital part of making Insightly better.

That said, we simply cannot respond to everything. We receive hundreds of post per month and there just aren't enough hours in the day. If your post or comment does not receive a response, don't worry. We've seen it and we will let you know if and when we have any updates to share.

Our Product and Engineering teams look at all the ideas and suggestions based on alignment with our product strategy and roadmap, the number of customers to benefit, and cost and time to develop it.

We don’t share timelines

Occasionally, we will share very general ideas of what is or isn’t on a roadmap, or roughly when you might expect to see something roll out. However, we do not share specifics and often can’t tell you exactly what’s on the roadmap.

There are situations where we aren't ready to share what we're up to or it's not reasonable for us to give specifics. While we try to be as transparent as we can be, our roadmap is full of projects and we generally don’t provide timelines for new features or changes. If we do provide a timeline, know that it is subject to change.

Thank You!

We thank you for reading this and for understanding how we address your Ideas & Suggestions. :)

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