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Insightly side bar crashes gmail

I like using insightly it has a lot to offer, I have been trying to use sidebar to make thing better but inslightly sidebar crashes gmail on gsuite online so I changed the email to using outlook and insightly and it will not load using the gmail web address as it is looking for the Microsoft web address and there is no option of adding the email address.

I am becoming frustrated with this part of insightly  any help would be grateful

 

 

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  • Hello Chris,

    As a company, we're focusing all development efforts on our Insightly Gmail Add-on since it uses the current version of Gmail's API. Eventually, the previous API version will be discontinued. And as a result, the Insightly Sidebar will no longer be supported.

    Because we are discontinuing the Sidebar, we will no longer review any issues with the Sidebar. However, don't worry, you still have options for saving your emails to Insightly. We recommend installing the new Insightly Add-on for Gmail.

    For steps, including uninstalling the Sidebar, please see the below:

    1. Remove the Insightly Sidebar by opening a Chrome window > click the three-dot icon >More Tools > Extensions
    2. Locate Insightly and click Remove
    3. Open the Gmail account that matches your Insightly login
    4. Locate the gear icon > Get add-ons
    5. Search for Insightly
    6. Select to install.
    7. Refresh your page in Gmail > click to open an email. You should see the Insightly Add-on appear on the right-hand navigation bar for add-ons
    8. Allow Insightly permissions to view contacts, emails, etc
    9. Log into the Insightly add-on


    You can find an overview of the Add-on here: The Insightly Add-on for Gmail. There is always the option to use your Insightly mailbox address to save emails too. 

    I hope that gives you some options!

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