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Task Emails going to Spam

When sending a task to a coworker, she is notified via email. The problem is, the task notification emails are going into her SPAM folder. How should this be remedied?

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  • Hello Carey,

    Thanks for reaching out!

    Here are a few things you can try to ensure the email reaches your user's inbox successfully:

    1) Check your spam folder. If the message is there, you can usually mark it as "not spam," which will help new messages to get to your inbox.

    2) Add Insightly to your contacts list, as most email programs will allow messages from your contacts to pass through any filters. This is usually the best fix. For most email types, add "Insightly Notifications" as the contact with the email address of notifications@insightly.com. For Business Card Scans, add "Insightly Business Cards" as the contact with the e-mail address of notifications@insightlycrm.com.

    3) Add our domain names (insightly.com and insight.ly) to your approved senders list (whitelist). This process varies with individual email programs, but if you use Gmail, here's a link to the instructions for managing senders lists.

    If you try the suggestions above, resend the message, and it still doesn't come through, I'd suggest checking in with your email provider and network administrator, as the message is likely being blocked at a higher level. This can sometimes happen due to email system restrictions or when usernames or aliases have been changed. Your email provider will be able to find where the message is being routed and help get you on the right track.

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