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PROBLEM: Leads visible in app but not on browser

One of our team members can't see their leads in their browser. They can see all the leads they are assigned to up to a certain date, but after that they disappear. We have attempted adjusting filters, using a different browser, but can't find the issue. Any suggestions?

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  • Hello Michael,

    Sorry to hear your user is experiencing this issue. 

    It sounds like the issue could be related to the web browser. To check if it’s the browser, can you have the user try accessing the page with a different browser than the one in use? We recommend Firefox or Chrome, and making sure that you've updated your browsers to the latest available version.

    If it works in another browser, I suggest logging out of all accounts, clearing the original browser’s cache, then signing back in to see if that resolves the problem. Here are the instructions for how to clear your cache; we've included instructions for all popular browsers, so regardless of which browser you use, we've got you covered:

    Chrome
    Firefox
    Microsoft Edge

    I hope that helps. If not, let us know which operating system and browsers you've tried and we'll continue to investigate. Any additional details about the steps you're taking will also help us troubleshoot for you.

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