Completed

Buggy: Updating a record & linked field clears itself

This week I noticed when editing a record, the linked "Organization" field clears out if I try to press enter to save the record and leave editing mode.

I don't need to be in the linked "Organization" field for this to happen, I can be editing any other field and it will remove the linked organization. The enter key also no longer works to finish editing a record. All it does is erase the linked Organization. If I don't catch it, and subsequently click "Save" the record will be saved without the original "organization" selection.

Is there a setting I need to change somewhere, or is this a bug?

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Comments

5 comments
  • Hello Gonzalo,

    Thanks for bringing this to our attention. 

    To best help, you can you provide a screenshot of the section you attempt to update and then select "Enter". Also, can you outline your exact steps one by one to help try and replicate this on my end? 

     

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  • Hello,

    My steps:

    1. Edit button from Details page
    2. Edit any field and press enter
    3. Organization that was already there is cleared and now there is no linked org
    4. Search for organization again and select
    5. Must click save button to leave edit window

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  • Hello Gonzalo, 

    I double checked this with our Senior Tech Team and they informed me the system is working as intended. The enter button should not be used as a "Save" button when editing your records. You'll want to make sure you select the "Save" button below to actually save all your edits. 

    Thanks for your time and understanding on this. 

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  • So I can understand if the enter button should not be used as a "Save" button. But in makes absolutely no sense that it should be used to arbitrarily clear a field.

    A field which might not even be currently view-able if a user has scrolled out of view.

    I would appreciate an explanation of the purpose of this behavior when pressing the enter key from The Senior Tech Team.

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  • Hello Gonzalo,

    I hear your feedback on this topic.

    I've gone ahead and provided the feedback to our Engineering teams. Please know that for now, you'll want to use the "Save" button to save edits you make to your records.

    If you also have the time it does help to provide your feedback on our Ideas & Suggestions page. That really is the best way to get your feedback out to the powers that can implement updates. Also, even though you may not get a direct reply in the Community, your ideas are still reviewed by our Product and Engineering teams.

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