'email address' does not match any existing user
Recently, I learned that the email address I gave to the company administrator was incorrect. I requested a change of my email adress to the admin, processed it then Insightly sent an email that I need to verify the change. However, upon following the button that says, "Verify Address" and trying to request for a change in password , Insightly prompts that my new email address does not match any existing user. Upon requesting a change in password using the wrong email address, Insightly then prompts that the password reset was emailed to the email address (which is again, the wrong one).
Did you experience this kind of issue? Hope you can share how you were able to solve it.
Any relevant response would be very much appreciated. Thanks!