Insightly opening my emails???


I was just testing sending emails to my personal email address to make sure I was doing them properly.  When I went back in and looked at the email events, it shows that the emails are being opened by two diferent people (see screenshot below).

I presume the Gmail one is when I opened up the test email from my personal gmail account...but who is opening them from California (Insightly??) and why would they be doing that? Thank you...




  • Hello Susan,

    'm happy to help. 

    The email events are a quick snapshot of who has opened your email. This info is gathered by the "ping" from the receiving end.

    For example, Google's headquarters are in Mt View, so Gmail users will often show a ping from there. 

    However, we are coming out with a marketing automation tool (next month) that has a much more comprehensive capture of email events - who has opened the email, who clicked on the link from the email, etc. That way, you can provide nurture campaigns to whittle down the most qualified prospects into leads for your business. 

    I think one of my colleagues would best be able to help you out with your options. Would you like to learn more? 

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  • Thank you for your comments Alejandro.

    I understand what you are saying. The one thing that confuses me is that the screenshot is showing that someone in Mountain View is opening the emails before I am.  The only reason I know this is because I sent the email to my personal email and Insightly says that Mountain View has opened the email before I had a chance to click on the email myself. Also, I don't have read receipts on my email system either....

    Yes, would be good to learn more thank you.

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