Answered

iPhone app - can't edit Opportunities

When I try to edit an opportunity on the iPhone app I get a message "Oops, something went wrong. Please check your connection". I have no problem editing leads and all other functionality is working well. I have tried uninstalling and reinstalling the app, rebooting the phone etc.

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  • Hello Stephen,

    Sorry, you are having problems with that. First, please make sure you are using the most current version of Insightly.

    Next, can you tell me what version of the Apple iOS or Android OS you are using?

    Apple
    You can find that in Settings > General > About > Version.

    Android
    1) The make and model of your device.
    2) The Android version. To find the version of your Android OS, go to Settings > About Phone/About Tablet > Android Version.

    We appreciate your help and patience!

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  • Hi Alejandro,

    Many thanks for your reply. I have checked and I am using the most recent version of the app. The phone is an iPhone 5S and the software version is 12.4.

    Best regards,

    Stephen.

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  • Hello Stephen,

    Thanks for that info. Please keep an eye out for a ticket from me following up on this and potentially needing to escalate. 

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