Answered

Email response going to wrong email address

This may be 2 related issues:

1.  We have custom email setup and verified, but the email it's sending from is notifications@insgly.net

2. When they respond to that message the response goes to the email associated with the account holder  not the user who is sending the message.

Any suggestions to fix this would be appreciated,

Thanks,

Doug

 

 

 

0

Comments

2 comments
  • I figured out #2.

    In the workflow I had the email coming from the Record Owner not the responsible party.

    Still need to figure out number #1

    Thanks


    Doug

     

    0
    Comment actions Permalink
  • Hello Doug,

    In regard to #1 the system is working as intended. Currently, when using workflows to send an email it will be sent from that email address you highlighted. At this time there's not a way to change this within Insightly CRM. I apologize for the inconvenience. 

    If you like to learn more we do have another option which our new Insightly Marketing which allows more overall control over emails you send and better tracking. Let me know if you like to learn more. 

     

    0
    Comment actions Permalink

Post is closed for comments.