Completed

Delete user and re-create user but still keep the old login password

Question as caption. Also cannot receive the activate email to the new added users.

0

Comments

13 comments
  • Hello Yung,

    Thanks for your post. 

    Can you confirm for me what you are looking to accomplish? Having trouble understanding your end goal here. 

    0
    Comment actions Permalink
  • That is the story, i want to reset the password of 2 user login, what i tried is to enter the login and click "forgot password", then enter the associate email address, however I didn't receive any email.in that user mailbox.

    So I tried to delete that user and create again, however it didn't receive any activation email, but after the creation, i still can use the old password to login. 

    What can I do?

     

    0
    Comment actions Permalink
  • Hello Yung,

    That sounds frustrating - let me see if I can help. It's possible that the password reset email may be getting blocked, filtered, or categorized as spam. 

    Here are a few things you can try to allow the email into your inbox:

    1. Check your spam folder. If the message is there, you can usually mark it as "not spam," which will help new messages to get to your inbox.

    2. Add Insightly to your contacts list, as most email programs will allow messages from your contacts to pass through any filters. This is usually the best fix. For most email types, add "Insightly Notifications" as the contact with the email address of notifications@insightly.com. For Business Card Scans, add "Insightly Business Cards" as the contact with the e-mail address of notifications@insightlycrm.com.

    3. Add our domain names (insightly.com and insight.ly) to your approved sender's list (whitelist). This process varies with individual email programs, but if you use Gmail, here's a link to the instructions for managing senders lists.

    If you try the suggestions above, resend the message, and it still doesn't come through, I'd suggest checking in with your email provider and network administrator, as the message is likely being blocked at a higher level. This can sometimes happen due to email system restrictions or when usernames or aliases have been changed. Your email provider will be able to find where the message is being routed and help get you on the right track.

    0
    Comment actions Permalink
  • Hi Alejandro,

    I had tried every possible issue, we have a spam filter (Comodo), and we are using O365, I had checked all incoming log, there is no any Insightly email, so it is not the matter of the email being refused in any way.

    I also tried to send the email to the login email address from gmail or outlook, and it can receive the test email, more than that, I create a report from Insightly and send the result to the login email address, I can receive it well too.

    May be you can take a look of the login name "crm-h1@pilatus-intl.com" and "crm-t2@pilatus-intl.com" and see if any clue for the attribute of these 2 login.

    Many thanks!

     

    0
    Comment actions Permalink
  • Hello Yung,

    Thanks for the detailed response and providing the steps you have taken. I spoke with our Senior Tech Team and they informed me you should be able to try and request a reset of password for those two users now. 

    However, they did mention that these two emails seem to not be valid email addresses. Can you verify that they are valid email addresses?

    0
    Comment actions Permalink
  • Hi Alejandro,

    Following is what i had received

    == QUOTE ==

    Hello CRM-H1,

     

    Just a quick reminder that our upcoming product webinar is one week away — Thursday, September 12th at 9am PST. Reserve your spot now to join Insightly CEO Anthony Smith and CMO Tony Kavanagh for the live demo of Insightly Marketing and the discussion on the advantages of a unified CRM for sales and marketing.

     

    ==UNQUOTE==

    It is setup as an alias of another email, and i had tried to use a real account before i post the help, so i don't think it is the problem of the email address that i used. 

    And I had checked the audit log of the spam filter, in theory, even the email address is not existed, the log will still keep the incoming email before it check whether it is spam or reject it.

    Hope the information give you more hints.

    0
    Comment actions Permalink
  • Any progress?

    0
    Comment actions Permalink
  • Hello Yung,

    My apologies as I did miss your earlier reply. The password resets you are requesting are they still for the two users listed below:

     

     

    0
    Comment actions Permalink
  • Yes, Alejandro,

    As both these 2 accounts cannot receive email from Insightly, or Insightly didn't send out the reset link email, so I cannot do it by myself.

    0
    Comment actions Permalink
  • Hello Yung,

    I double-checked with our Senior Tech Team and the email request to reset password is being delivered on our end. You'll see by the screenshots below that the emails were sent and delivered:

    I'd suggest checking in with your email provider and network administrator, as the message is likely being blocked at a higher level. This can sometimes happen due to email system restrictions or when usernames or aliases have been changed. Your email provider will be able to find where the message is being routed and help get you on the right track.

    0
    Comment actions Permalink
  • Hi Alejandro,

    Well received the reset email, I will try to reset during office hour here :), thanks!

    If the mail were sent by your technical team, that may imply the self service portal got bugs.

    Will let you know the reset result.

    Thanks again!

    0
    Comment actions Permalink
  • Hi Alejandro,

    FInally, everything seems OK!, Even one of the link got expire and I clicked the forgot password on the login page, I still can get the reset email now!

    So now I reset both password successfully.

    Grazie!

    1
    Comment actions Permalink
  • Hello Yung,

    Happy to hear we were able to have this resolved for you! Always here to help. 

    0
    Comment actions Permalink

Post is closed for comments.