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Microsoft Outlook 2016 Addin Issues

Hi All,

Having some issues with Outlook 2016 and the Insightly Sidebar. When trying to click "New" and then selecting an option (e.g. Organization) it's opening internet explorer instead of the default browser "Google Chrome". I've ensured that .mht & .mhtml are pointing to "Chrome" as the default however still having issues. Are there any specific preferences we need to change to allow this to open correctly? Internet explorer isn't supported by the Web GUI.

Please note - All other web links from Outlook are opening correctly in Chrome, just not anything inside of the sidebar.....

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  • Hello Ian,

    Sorry to hear you are having this issue. Can you provide a screenshot of the option you see and outline exactly each step you take when experiencing this issue? 

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