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Outlook to Insightly Save and Link now not working!

When I try to save and link to Insightly from Outlook, the dialogue box comes up to select your link etc but when I click save, well ... nothing happens.  I wait and wait and end up having to cancel - help please??  I have so many emails that I need to save into Insightly!  Thanks

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  • I seem to experience similar issues and after some investigation, it would seem like the requests time out quite frequently. But the results are very random. Sometime the system would respond eventually while at other times it never responds. My findings were also that this only happens when using the add-in. The response when accessing the website is acceptable. My personal opinion is that there is a definite performance issue with the add-in. I raise a support call for this but due to the fact that it is random, no progress was made. I would suggest logging a support call if you have not done so yet.

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  • Hello Everyone,

    Thank you as well, Anton. I always suggest if you have a paid account to submit a support ticket to receive faster response times when it comes to an issue in your account. Are you still experiencing issues with the Outlook Sidebar? 

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  • Hi Alejandro, yes but like I mentioned mine is very random. Upon reading your post I tried and the first attempt failed to open the dialog but when I retried it started working. I've tried to identify commonalities in the cases where it fails but have not found anything definitive yet. Two things that I've always checked is to see if I can a) open the sidebar and b) access my account via the web. I have never experienced issues doing this so the issue is definitely related to something that happens when selecting one of the 'action shortcuts' options such as save or link.

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  • Hello Anton Oosthuizen,

    Understandable and thanks for the detailed response. Have you tried uninstalling and reinstalling the sidebar? If you like to give this a try so we can continue to try and isolate the problem please let me know. 

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  • I will definitely try that and continue to test to see if I can isolate some specific commonalities. If I find something I will let you know.

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