How to get more out of customer support?
Been working on Insightly implementation for a month now. We are the first company in our country to buy insightly and start implementing it, which has turned out to cause us more issues than benefits. It seems that whatever I ask support, they either answer with incredibly basic information I already had, or when they realize that isn't what I'm asking for, they tell me about the idea and suggestion board. Hilarious. Same person continually leading me onto ideas and suggestions.
Is there any way to milk more out of insightly support? I understand that we arent a prime client as we cannot afford onboarding and similar services, but what I am asking for are often very basic things and the answers that I am getting are really making me consider talking to management about whether insightly is the right choice. I am under pressure of making this a successful project but feel blocked at every step.
Sorry for the rant, any advice from users in a similar situation would be very useful.