Answered

I can't login after switching to the latest version of Insightly

Yeah, there is this article on the same topic, but it isn't working: 

https://support.insight.ly/hc/en-us/articles/360037072773-I-can-t-login-after-switching-to-the-latest-version-of-Insightly-how-can-I-fix-it-

I am just returning to insightly. I have removed and re-added insightly multiple times. The security checkbox is checked, but it is also a deprecated feature and even Google's docs don't seem to describe the issue correctly.

Whenever I try to log in, I can select my google account but then redirect right back to the login page. Oddly enough, it works on the mobile apps for both iPhone and iPad.

Anyone know how to fix this? I mostly will use this on my desktop and now I'm locked out!

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  • Jer I have seen this a few times and the only way I could ever get around it was by deleting the user ID and creating it again, sometimes multiple times.

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  • Hey Jer,

    We're sorry to hear you're running into an issue logging in after updating your Insightly interface.

    We recommend uninstalling and then reinstalling the Insightly app within your G Suite Marketplace apps to help trigger a refresh and ensure that the widget/app directs you to the correct URL of this new interface.

    Moving forward, you can log in directly to The New Insightly CRM with this link: http://login.insightly.com. We also suggest bookmarking this page so it's easier for you to log in.

    That should solve it. The error may take up to 24 hours to resolve as we have to wait for Google to update the permissions on their end.

    Please let us know if you're still having problems with that tomorrow.

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