Answered

Email Verification

Am I the only one that keeps on getting this VERY annoying message when I log into the support site? Been doing it for ages but since about 2-3 weeks ago every time I try to access the site I first need to verify my email address.

You're already registered.

  • You need to verify your email address by clicking the verify link in your welcome email. We have sent you a new verification email.
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Comments

12 comments
  • Official comment

    Hey Anton, 

     

    Zeke here.  I'll work with Alejandro to get a ticket open.  I'd highly recommend that to be your channel for support going forward. Please keep in mind, when opening tickets, you need to open them from the email address that you use to log in to Insightly.  That is how we verify your status and we can support you.  As an Ultimate Success Plan customer, you do have a higher tier of support that your company has paid for.  

    Once we get that ticket open, we can help sort out the issue you're having with logging into the Help Center.  

     

    Thanks and have a wonderful day. 

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  • Hey Anton,

    Sorry to hear this. Can you provide a screenshot of the message you receive when logging in? 

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  • It literally says what I typed:

     

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  • Hey Anton,

    It looks like you were able to log in yesterday. Is everything working for you now?

    See screenshot below:

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  • Alejandro

    It is not about signing in, it is about the fact that your system keeps on requesting that I verify a user that I have been using for over a year each time I log in. Once I verify I can log in until next time. But this morning when I logged in to comment it did not ask for verification again so it seems to have been fixed. The problem btw was there for about 2 weeks and on different machines so it was not a client-side issue.

    BTW the issue was accessing the support site i.e. the one I'm responding on now, not Insightly CRM.

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  • And it is back and very annoying. Each time I want to log into support I have to attempt the login upon which I get the message that I need to verify my email address. I then click the link I receive in the email and log in again.

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  • Hey Anton,

    Sorry, this has happened again. Please let me know if you can do a screen recording on your end and provide the video. This will help me better understand your steps and help escalate this issue. 

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  • Sure I can but it is not that difficult to understand what I'm saying is it? I log in using a user that I've used for over a year. Your site returns a message of which I have provided a screenshot that I must verify the email address. I verify the email address by clicking on the link provided in the email you send me, I return to the support site to log in. Voila, I can log in until I log out again and then the process repeats.

    You know what never mind, let's just leave it at that. This just proves the point another user raised regarding the difficulty of getting support for really simple issues. I've spend about 4 hours more on this than it is worth.

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  • Hey Anton,

    I understand your frustrations with this. A screen recording will be helpful when escalating to our Senior Tech Team. This way we can view your steps and help replicate on our end. Let me know if you can provide the video here or a link. 

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  • This is REALLY a big joke but for your amusement, I made a video. I cannot wait for the next set of irrelevant questions....

     

    https://www.dropbox.com/s/z2iezxyh3kem2gg/verify%20email.mp4?dl=0 

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  • Hey Anton,

    No joke here just trying to help you resolve this issue.

    I see you are using an automatic password/login filler when logging into the Help Center. This could be were the issues lies. I just sent you an email with a link to reset your Zendesk password so that you can access Insightly Support.

    Let me know if that worked. 

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  • HAHAHA this is hilarious. Like I said multiple times before, it happens on any web browser and once I have verified I can log out and in again on the same session using the same autofill browser function that I have used for a year. and now when I respond to these verification emails which originates from support I get the following response:

    "Please note: ticketing support is only available on paid Insightly plans, so this ticket will be automatically closed."

    Seeing that we spend USD75K I was hoping that it would qualify as a paid insightly plan but apparently not.

    Oh and you are wrong, if this does not qualify as a joke then I don't know what does.

     

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