Cannot find System Settings, although I am the Admin

Hello.

I have read similar posts on the topic, but I do not see a clear solution outside of a ticket being created.

I am the admin on my account, however, I do not see or have access to the System Settings menu item within the Insightly Classic profile dropdown.

I am seeking to upgrade our interface but neither I nor the other account on our system has this option.

Thanks!

5 comments

Date Votes

Alejandro A
November 08, 2019 17:44

Hey Michael,

Can you provide a screenshot of the options you are given when clicking on your profile?

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Michael Thomas
November 11, 2019 12:37

My account name is Leap Logic.

Here you can see that I'm the owner:

Here you can see the profile drop down:

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Alejandro A
November 12, 2019 16:00

Hey Michael,

Thanks for the screenshot. I do see you are the account owner however you do not have admin rights. This is why you are unable to view the System Settings option. The only user in your account who has admin rights is Katherine Stine.

I suggest having Katherine go into System Settings > Users and click the "shield" icon next to your name. Then you will have admin rights which will allow you to access your System Settings. See screenshot below for example:

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Michael Thomas
November 12, 2019 16:37

Thank you Alejandro!

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Alejandro A
November 12, 2019 18:35

Hey Michael,

Happy to help. Have a great day.

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