Answered

Bug: All Overlays can not be edited

Hi,

since a few days I can`t edit any overlays in Insightly.

I cannot create or adapt any tasks or notes, the overlay is shown in a light gray and I cannot do anything (see Screenshot below). Please fix the system, as I am not able to do any of my work.

Thank you.

 

Best regards,

Nadine

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Comments

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  • Hey Nadine,

    I'm sorry you're having trouble with that. It sounds like your issue could be related to your web browser.

    To check if it’s the browser, can you try accessing the page with a different browser than the one you have been using? We recommend Firefox or Chrome and make sure that you've updated your browsers to the latest available version.

    If it works in another browser, I suggest logging out of all accounts, clearing the original browser’s cache, then signing back in to see if that resolves the problem. Here are the instructions for how to clear your cache; we've included instructions for all popular browsers, so regardless of which browser you use, we've got you covered:

    Chrome
    Firefox
    Microsoft Edge

    I hope that helps. If not, let us know which operating system and browsers you've tried and we'll continue to investigate. Any additional details about the steps you're taking will also help us troubleshoot for you.

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