Duplicate lead

You should be notified if a lead is entered and that lead already exists. With multiple users this happens all the time. 

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  • Currently it seems the Leads module only detects duplicates by email address. It would be nice if it could detect by other things, like the other modules, because when I add a lead, I usually don't have an email. I usually do have a phone number though. Can they build another way to detect duplicates in Leads?

     

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  • This is my situation as well, my initial lead contact is rarely by email--mostly phone contacts, so the majority of leads produce a useless warning that

    "Duplicate Records Found

    Open Leads with the same email address as this Lead already exist:"

    when in fact they simply have no email address entered.

    A null entry (blank) should not be considered a duplicate.

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