Answered

User Responsible in Tasks Projects and reports is not the same

Hello Guys,

We have encountered an issue related to the user responsible, in the Project tab when I filter the projects per user responsible everything is ok, but when I go to tasks and I want to filter those tasks per user responsible, for some reason is not accurate, We really need to filter the proper user responsible for each projects. also in reports we have the same issue the user responsible in the tasks report is completely wrong, and having in consideration we handle hundreds of projects, this is affecting us really bad in our organization, and responsibilities.

We would appreciate we  can get a solution on this, so bad Insightly does not offer a better customer support. 

 

Thanks.

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  • Hey Fabian,

    I see that you are a paid user with Insightly. Can you please submit a ticket for this and one of my colleagues from the Customer Care Team will help support you. 

    Here are the steps:

    1. Sign in to the Help Center using the link at the top of the page.
    2. Click Contact Us and enter the subject and description of the issue. You may also attach files to your request
    3. After submitting your request, you'll receive an automated email confirmation with your ticket number.
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