Answered

Error saving email to Insightly: Server Error in '/' Application.

I have removed and re-installed a few times with no luck.

 

Server Error in '/' Application.


Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


Stack Trace:

[NullReferenceException: Object reference not set to an instance of an object.]
   Insightly.Core.Service.Factory.PermissionServiceFactory.Create(UserData userData) in C:\BuildAgent\work\fbb30c6e49c5b059\Insightly.Core.Service\Factory\PermissionServiceFactory.cs:12
   Insightly.Core.Service.Base.BaseService.get_PermissionService() in C:\BuildAgent\work\fbb30c6e49c5b059\Insightly.Core.Service\Base\BaseService.cs:86
   Insightly.Core.Service.Base.RootSecurableService`1.AndSecurityCondition(AccessType accessType, String tableAlias) in C:\BuildAgent\work\fbb30c6e49c5b059\Insightly.Core.Service\Base\RootSecurableService.cs:29
   Insightly.Core.Service.Internal.EmailTemplateService.GetActiveTemplates(Nullable`1 take, Boolean includeLargeFields, Boolean readDb) in C:\BuildAgent\work\fbb30c6e49c5b059\Insightly.Core.Service\Internal\EmailTemplateService.cs:40
   Insightly.Core.Service.Internal.EmailTemplateService.GetContactAndLeadTemplates(Boolean includeLargeFields) in C:\BuildAgent\work\fbb30c6e49c5b059\Insightly.Core.Service\Internal\EmailTemplateService.cs:59
   Insightly.App.OutlookGadgetWeb.Controllers.ComposeController.TaskPane() in C:\BuildAgent\work\fbb30c6e49c5b059\Apps\Insightly.App.OutlookGadget\Insightly.App.OutlookGadgetWeb\Controllers\ComposeController.cs:0
   lambda_method(Closure , ControllerBase , Object[] ) +86
   System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) +215
   System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) +34
   System.Web.Mvc.Async.AsyncControllerActionInvoker.<BeginInvokeSynchronousActionMethod>b__39(IAsyncResult asyncResult, ActionInvocation innerInvokeState) +39
   System.Web.Mvc.Async.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult) +76
   System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult) +42
   System.Web.Mvc.Async.AsyncInvocationWithFilters.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3d() +71
   System.Web.Mvc.Async.<>c__DisplayClass46.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3f() +396
   System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult) +43
   System.Web.Mvc.Async.<>c__DisplayClass2b.<BeginInvokeAction>b__1c() +32
   System.Web.Mvc.Async.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult) +188
   System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult) +808
   System.Web.Mvc.Controller.<BeginExecuteCore>b__1d(IAsyncResult asyncResult, ExecuteCoreState innerState) +32
   System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +73
   System.Web.Mvc.Async.AsyncResultWrapper.End(IAsyncResult asyncResult, Object tag) +20
   System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) +39
   System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +39
   System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult) +39
   System.Web.Mvc.MvcHandler.<BeginProcessRequest>b__5(IAsyncResult asyncResult, ProcessRequestState innerState) +46
   System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +73
   System.Web.Mvc.Async.AsyncResultWrapper.End(IAsyncResult asyncResult, Object tag) +20
   System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +3359
   System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) +231
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +1385

 

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Comments

3 comments
  • Hey Michael,

    Can you clarify how you are saving emails to Insightly? Please included the exact steps as well on how you received this error. 

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  • 1. Compose email

    2. Click Insightly badge or pin or whatever you want to call it- that's when the error pops up

     

    Typically, I compose email, click save and add link, then send but today I don't have that option.

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  • Hey Michael,

    Thanks for that. I see you mentioned today you don't have the option to select Save and Add Link. If you don't mind me asking do you happen to have a GSuite Insightly account or a Non-Google Insightly account? 

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